Yes! Any Combi Ovens in stock can be shipped via pallet courier to most mainland UK addresses for the next working day, when you place your order before 2pm!

Note that some postcodes (such as Scottish Highlands) will be subject to longer delivery timeframes. Please give us a call if in doubt.

Unless otherwise stated in writing - all deliveries are sent via pallet using the Palletways UK.

Ovens are palleted and strapped to be suitable for transit. The stand for the oven is packaged and placed on top, to ensure it is well balanced, reducing the risk of damage.

This is a kerbside delivery service and customers should have suitable arrangements in place to move the item once it has been delivered.

Timed delivery windows are typically available subject to location however are not guaranteed by CaterCombi as it is a 3rd Party provided service.

We will provide you with full tracking information for any equipment sent via pallet courier. This will be sent via email on the day your machine is dispatched from our warehouse. 

Once your order ships, you'll receive a delivery date and a tracking number via email. You can use this to track your package.

The CaterCombi 57-point maintenance checklist is based on manufacturer’s planned preventative maintenance documentation, as well as a few of our own checks based on our own expertise across the brands we sell.

The document ensures that we cover the same checks as other factory trained engineers would as part of yearly servicing, setting you up for the future.

Any parts that are required are also replaced, if they are not operating within the set parameters or as expected. We use OEM original parts for all brands. 

You can pay directly through our website via Stripe. or if you would rather call us, we can take payments via phone. We do not accept PayPal. 

Subject to credit checks, we work with iwoca to offer 0% finance over 3 months. A 12-month term also available with interest.

Long Term finance is available via our leasing partners. Please speak to our sales team to discuss your options.

For rentals, all payments are taken via Direct Debit mandates.

Unfortunately CaterCombi does not provide short term rental contracts. Our minimum rental agreement term is 2 years.

CaterCombi provides an in-house installation services for rental customers only.  

Sales customers purchasing an oven would need to find their own engineer to install and commission their machine. If you do not have an existing contact, we’ve worked with several engineers and companies across the country who may be able to help – however this is not guaranteed and is subject to availability and site location.  

Always ensure you measure any entry points into the intended location of the oven. Compare these measurements to the dimensions of the oven.

We can provide a one page install guide which details the exact dimensions. Ensure the oven will both fit into the intended position as well as accessible.

All brands come in different shapes and sizes, never assume a dimension is similar or the same. It could be a costly mistake to make.

Please see our full Terms and Conditions for warranty information. As standard, this is 3 months, parts only, starting from the point of delivery.

To qualify for any warranty the oven must be installed by a fully qualified engineer, and we must be provided with a completed warranty card to approve any warranty requests.

Yes, perhaps you can! And you may get lucky with a good deal. However, we price our ovens based on the 57-point checklist that we go through with every oven and replace all required parts. Following their refurbishment, ovens are fully serviced and then cleaned, before being sent out to you. Despite our best of intentions, we appreciate that mechanical engineering sometimes doesn’t go to plan, and that’s why we offer a 3-month parts warranty as standard. Additional warranty can be purchased up to a total of 12 months. Buying through CaterCombi ensures you’re firstly getting a quality used oven, serviced by fully qualified engineers, along with the best on-going after sales service for a used item. We’re here to look after you, the relationship doesn’t end at the point of purchase or after the warranty has expired.

The short answer is no. Whilst electric Combi Ovens may appear to be “plug and play”, especially smaller units which may be supplied with a plug, but as specialist pieces of commercial equipment, we would recommend Combi ovens are always installed by suitably qualified catering engineers working to the manufacturer’s guidelines. Failure to do this may lead to avoidable issues. 3 Phase ovens operate on higher voltages that also should only be handled by qualified electricians.

For gas equipment, it is required by law to have a combi oven installed and commissioned correctly. Installation is vital for the operational lifespan of the equipment, and all customers should budget to have this done properly. Whether you purchase new or used, a supplier can never be held accountable for issues that occur because of incorrect installation, and you may find your warranty isn’t valid for a specific issue or voided outright.

Before making a purchase, we need to know your power supply.  

Combi Ovens will run on 3 Phase Electric, Single Phase Electric or Gas. 

3 Phase Electric is required for any electric oven larger than a 6 grid. It can be identified by red commando sockets and plugs, or triple breakers on the consumer unit on a fuse board.  

Single Phase Electric can usually be identified by blue commando sockets and plugs, or single breakers on the consumer unit on a fuse board. 

6 grid Rational ovens can be supplied on single phase or 3 phase. Please ensure you’re aware of your available capacity on site before making a purchase to ensure it can be used without issue.  

Gas is subject to more regulation, and you must ensure before making a purchase the oven can be installed on site. Combi Ovens will operate on LPG/Natural Gas. Gas ovens will also require a standard 13-amp socket to power the display and other required electronics within the machine. 

Always check with your engineer or electrician that you have the capacity to run the oven you’re looking to purchase. 

Being limited to Single Phase Electric is not the end of the world, but it may mean you’d need to compromise on the oven capacity/number of trays available. 6 Grid Rational Combi Ovens can be supplied on Single Phase Electric.  

So, let’s say for example you wanted a 10-grid unit, but didn’t have gas or 3 phase available, you could consider stacking 2 6 grid units on a single-phase supply (note-each would still require its own isolated power). This would also provide further benefits such as running steam and dry heat simultaneously across 2 units, additional capacity, and overall flexibility.  

If you are buying a gas oven, then you will require a standard 13-amp electrical connection to power the display and other electric components within the machine.

But the primary fuel source for daily operation, will be gas, like any other gas appliance.

The short answer is yes, but the exact requirements for this vary between makes and models. For example, a Rational oven from the original SCC line (2004) can be converted (by a qualified engineer only) between gas types without the need for parts. Other brands, for example Electrolux, require conversion kits containing multiple parts and is a much longer process.  

Always confirm the supplied gas type before taking delivery to ensure you are aware of what is required at the point of commissioning on site. 

Disclaimer: Gas Conversions must always be carried out by a suitably qualified gas catering engineer working to the manufacturer's instructions. Failure to do this can lead to dangerous faults with the equipment and therefore must never be attempted by anyone other than a qualified engineer. 

Yes, a Combi oven requires a steady cold-water supply to operate effectively. This is so it can generate the steam from either the boiler or a direct spray system. The connection on the wall needed is the same as a dishwasher, a ¾" inlet hose. Different ovens require either one or two feeds, so ensure that you know what is required so an oven can be installed.  

It is also important the water feed operates at the correct water pressure. Generally, the average requirement is a minimum of 1 bar, and a maximum of 6 bar. Any higher risks damage to internal components so always check the water pressure before installing. 

All Combi Ovens require their own waste drainage which should be accessible and directly behind within 1m of the machine’s location. Any pipework used should be steam temperature resistant (HT). The exact requirements for drainage will vary by model and site conditions.  

Table models (ie XS, 6 Grid, 10 Grids) should be installed with a tundish on the wall to create an airgap between the oven and building waste. Floor models (20 & 40 grids) will require floor drainage due to the height of the fixed drainage outlet. Waste water from all combi ovens are not pumped and rely on gravity, so if you’re purchasing a floor model and do not have floor drainage, a pump waste system will be required.

The short answer to the question is that you should have ventilation in place for combi ovens.  

Ventilation is required/used in kitchens to draw out vapours and condensation from equipment use during cooking. Whether it is essential depends on the oven being ordered, and site conditions. If ventilation is already present, then you already would have a vent in place so this would likely be fine for most electric ovens.  

If you are ordering a Gas Oven, then suitable ventilation with gas interlock is required by law. You should speak to an engineer about the installation requirements for gas combi ovens if you’re unsure as to what you do an don’t have.  

Electric ovens do not require ventilation by law but is highly recommended for most kitchens due to the need to extract the steam/any condensation/general fumes from the kitchen.  

A CTU is a calcium treatment unit. In simple terms, it is a water softener that is suitable for Combi Ovens. A CTU is recommended for any ovens that don’t have any automatic descaling features. Scale is arguably the largest killer of combi ovens and therefore water should be suitably treated with a CTU. CTUs can also be regenerated. 

It depends on your oven brand and model. Please have a look at our Cleaning Your Oven page for more information.