Rental & warranty customers

Combi Oven
Service & Repair Request

Having an issue with your oven? We're here to help. Use the form below to log a service or repair request and we'll get back to you as quickly as possible.

Log a request Call 01227 469692

Am I eligible?

Who can use this service?

Our service and repair support is available to the following CaterCombi customers.

✅

You're covered if you are…

A current CaterCombi rental customer
A CaterCombi sales customer within warranty

Log a request below →

ℹ️

Not covered if you are…

Outside your warranty period
Not an existing rental customer
Seeking a one-off repair from a third party

See alternative support →

Important

What's not covered

Please review the below before submitting a request — some issues fall outside our warranty and rental contracts.

The following types of problems are not covered by our standard sales parts warranty or rental contracts, as they relate to external infrastructure rather than the oven itself:

Insufficient or unavailable water supply to the machine
Blocked drainage beyond the machine connection point
Electrical supply problems beyond the machine
Gas supply issues beyond the machine connection
External heat sources within 30cm of the machine
Damage caused by misuse, neglect, or unauthorised modification

🔧

Not a rental or warranty customer?

We're unable to carry out repairs for customers outside of an existing rental contract or warranty period. We recommend finding an engineer in your area who specialises in combi oven repair.

Find an Engineer →

Service request

Log a service or repair request

For rental and warranty customers only. We aim to respond within a few hours on working days.

📸 Help us diagnose faster — send photos or a short video of the fault on WhatsApp and we may be able to resolve it remotely.

Send photos on WhatsApp

For urgent faults call us directly on 01227 469692. This form is for rental and warranty customers only.

Frequently asked questions

How quickly will you respond to my request? ▾

We aim to respond to all service requests within a few hours on working days. For urgent faults where the oven is completely non-operational, please call us directly on 01227 469692 for the fastest response.

My oven is showing an error code — what should I do? ▾

Note the error code and include it in your request description below. If you can, take a photo of the display and send it to us on WhatsApp — this helps us diagnose the issue faster and may allow us to resolve it remotely.

I'm not a rental or warranty customer — can you still help? ▾

Unfortunately we're unable to carry out repairs outside of our rental and warranty agreements. We recommend finding an engineer in your area who specialises in commercial combi oven repair.

Will there be a charge for my repair? ▾

For rental customers, maintenance and repairs are included in your contract at no additional cost, provided the fault is not due to external infrastructure or misuse. Sales customers within warranty are covered for parts. We'll always be upfront if anything falls outside your coverage before carrying out work.

What if the problem is with my water, drainage or gas supply? ▾

Issues with external services — such as water supply, drainage beyond the machine, or gas supply — are not covered under our warranty or rental contracts, as these are infrastructure issues rather than oven faults. You'll need to contact a plumber or gas engineer for these.

Need urgent assistance?

Don't wait — call us directly and we'll do our best to help straight away.