Order Cancellations
Orders that are configured specifically to the customer's requirements are non-cancellable without charge. Any such order that is cancelled will be subject to a cancellation charge of 25% of the total order value, regardless of the reason given or the stage at which the order is cancelled.
Returns
Returns are strictly limited to a maximum of 7 days from the date of delivery. Any request made after this period will not be accepted.
All approved returns within this 7-day period will be subject to a returns and restocking fee of 25% of the total order value. Returned equipment must be in the same condition as supplied and suitable for resale.
Exclusions
This policy does not affect your statutory rights in relation to faulty or misdescribed goods.
Need to cancel or return an order?
Get in touch as soon as you can. Our office team is in Monday to Friday, 9am to 5pm, and the 48-hour and 7-day windows run from your order and delivery dates.