Order Cancellations

Customers may cancel an order within 48 hours of placing the order and before ovens are dispatched, and receive a full refund.

After 48 hours, parts, labour, and workshop time are allocated for preparation, refurbishment, repair, and/or re-testing. As a result, any cancellation made after 48 hours will be subject to a cancellation charge of 25% of the total order value, regardless of the reason given.

Returns

Returns are strictly limited to a maximum of 7 days from the date of delivery. Any request made after this period will not be accepted.

All approved returns within this 7-day period will be subject to a returns and restocking fee of 25% of the total order value. Returned equipment must be in the same condition as supplied and suitable for resale.

Exclusions

This policy does not affect your statutory rights in relation to faulty or misdescribed goods.