Shipping policy

OVEN DELIVERIES
Unless otherwise stated in writing - all deliveries are sent via pallet using the Palletways
Network. All dates/times provided are intended as estimates only – any days/times provided are not the essence of the contract of sale. CaterCombi will not be liable for any costs incurred to the customer or loss of income to the customer as a result of a delivery being later than planned under any circumstances.

TRACKING INFORMATION

We will provide you with full tracking information for any equipment sent via pallet courier or Royal Mail (Accessories only). This will be sent via email on the day your machine is dispatched from our warehouse.

CaterCombi assumes no responsibility for any potential damage that may incur whilst the consignment is with the courier. It is imperative that the consignment be inspected upon arrival for any damage. If any damage is present, the consignment must be rejected as damaged. If you are unable to inspect the pallet please sign for as ‘unchecked’. We cannot take responsibility for any damage occurred during transit if the machine has not been signed for either as ‘damaged’ or ‘unchecked’. You will also be asked to provide photographic evidence of the damage. 

Any damage reports must be made in writing to office@catercombi.com within 48 hours of the item being delivered for damage costs to be claimed.

All oven deliveries are carried out strictly as “kerb-side” unless stated in writing by CaterCombi prior to delivery. Whilst this can be requested, we cannot guarantee the delivery driver will help you move your oven onto the premises. Therefore, please have suitable arrangements in place to ensure your oven can be transported upon arrival. All ovens are palleted, strapped and wrapped.

If you wish to move the oven whilst it is still on the pallet, a pump truck will be required.

UK mainland deliveries are typically made the next working day before 5pm, the fee for which costs £75. However, if you require a more specific time frame, such as before 12pm, or a timed window, this service is available for an additional charge. Please contact us to arrange this.

Risk of damage to or loss of the goods will be passed to the customer on delivery.