CASE STUDY
CaterCombi x Olive Grove, Canterbury
CaterCombi customer since 2023
Since opening its doors in 2000, Olive Grove has grown into a popular restaurant, well-regarded for its rustic, down-to-earth atmosphere and its commitment to using locally sourced and sustainable ingredients. We spoke to the owner, Humam Sinan, to find out more about how the Rational White Efficiency combi oven improved the workflow in their busy kitchen.
Can you tell us a bit about your business and what prompted you to look for a refurbished combi oven at the time of purchase?
At Olive Grove we offer a unique "two-in-one" dining experience, serving both authentic Italian and Middle Eastern/Moroccan cuisines, which is why consistency (not only in dishes but also across both cuisines) is very important to us. When it came to choosing a professional oven for our kitchen, there was only one answer – Rational.
How did you hear about CaterCombi and what made you choose us over other suppliers? Were you considering buying new or going refurbished initially?
CaterCombi was recommended to me by a friend who had just started renting their oven from you and had only good things to say about the process. Ultimately, it came down to value for money and the fact that you are a local business, so any issues we might have had, it would be easily resolved.
We did consider buying new, but after visiting the CaterCombi showroom I had the confidence to purchase refurbished. In the 2 years we had the oven, there were absolutely no issues with it - and we use the oven all day, every day.
Walk us through your experience with CaterCombi, from your initial enquiry to installing the oven.
The sales process was very fast and smooth. I visited the showroom and had a chat with James, who answered all my questions around the oven refurbishment process with transparency, which made me feel confident in my choice. The next day we had the oven delivered. Great customer service!
Have you received any ongoing support from CaterCombi? Did you need any after-sales service or repairs?
Fortunately we have not needed any supportso far, the oven has performed phenomenally well and never had an issue with it.
How has the refurbished combi oven performed compared to your expectations? Do you have a favourite function?
Excellent performance, it has exceeded my expectations. My chefs, and myself included, love the automatic cleaning feature, which saves so much time and we start each day with a “brand-new” looking oven. I would also add consistency in cooking – with two types of cuisine, our menu is very broad, and meal consistency is very important for our business.
Has using a CaterCombi refurbished oven helped your business in any specific way?
As I just mentioned, consistency in the quality of the food, no matter which ones of the chefs are on shift. No more throwing dishes in the bin because of over or under cooking. It has also helped in handling higher volume and pushing out the dishes faster.
Any thoughts or advice for other businesses considering a refurbished combi oven from CaterCombi? Would you recommend CaterCombi to other local chefs or businesses?
I already did and I will continue recommending CaterCombi to any chef or business owner who is considering a Rational combi oven. If you don’t have the upfront budget to invest in a brand new one, refurbished is the solution. The quality of the oven has been impressive, we are coming close to three years of use with 0 problems, so I strongly recommend CaterCombi.
Thank you very much for chatting with us today, Humam, we appreciate your business and look forward to collaborating in the future.
Visit their website to book a table: Olive grove Canterbury | Best Mediterranean in Kent
Visit our shop for the full combi oven range: Buy Refurbished Combi Ovens UK | 165+ In Stock | CaterCombi Ltd – Catercombi Ltd
